Terms & Conditions

Appointments

We are open Mondays to Fridays from 10.00am to 8.00pm, and Saturdays 10.00am to 6.00pm excluding Bank holidays. We only operate on an appointment only basis so please ensure you call, text or email us to schedule your appointment prior to any visits. Please allow as much notice as possible when booking an appointment to avoid disappointment. Appointments can also be booked using our online booking system and our online booking form via our contact us page on our website. All treatments and appointment times are subject to availability.

Areas We Cover

We provide all treatments at our hub in Southampton city centre however we can provide a call-out service for group and corporate functions. We cover booking to there following areas:

Southampton, Portsmouth, Basingstoke, Gosport, Andover, Waterlooville, Aldershot, Farnborough, Fareham/Portchester, Eastleigh, Havant, Winchester, Fleet and Petersfield.

Please note that we charge a surplus of 0.40 pence per mile for post codes from our hub (SO15 1GF). A booking fee of £100.00 is required for our call-out services. Where there may be parking restrictions, we kindly ask that you notify as of any restrictions that may apply in your area. Please notify us in advance where there is no lift access to floors above ground level to prevent any delays to your treatment time.

Your therapist will usually arrive at least 15 minutes prior to the start of your booking time to allow enough time to set up for your treatment(s). All treatments must be paid for in full prior to your booking date.

For body massage, facials and waxing bookings, please ensure that there is enough room for our equipment setup wherever your treatment(s) will be provided – this is typically 3m x 2m. We always carry our own equipment for all home visits and corporate bookings however on certain occasions we might need access to hot water and electricity wherever appropriate.

For corporate and group bookings, please allow as much notice as possible so we may be able to assist you. We usually require a 50% holding fee for group and corporate bookings which counts as a part payment towards your total booking. This fee is fully refundable if you wish to cancel your booking before a 48 hour period.

Treatment Etiquette

Treatments may be subject to change and will be confirmed prior to your appointment. We recommend that any additional treatments are pre-booked as treatment times are subject to availability. All treatment times are approximate with the exception of our hair removal treatments. We strongly encourage that you provide some feedback to your therapist on temperature, pressure and comfort levels during your treatment to ensure you fully enjoy your experience. All our therapists are skilled and trained in ensuring you remain comfortable throughout your treatment. Due to health and safety reasons and our insurance policies, we will not provide treatments to children younger than the age of 15 years and require written consent from a guardian prior to providing treatments to any one younger that 18 years of age. Please note that we do not allow any more than one client in our treatments rooms when a treatment is being provided for health and safety reasons.

To prevent your treatment time being affected, we kindly ask that you ensure your consultation form(s) have been completed and submitted to us prior to your arrival. To ensure you have an enjoyable, safe and relaxing experience, we advise that childcare arrangements are made prior to your appointment times as we will not be held responsible for minding any children under any given circumstance during your appointment.

For health and safety reasons, we advise that all jewellery and contact lenses are removed when receiving any facial and massage treatments.

Loyalty and Gift Vouchers

We value your custom and reward your loyalty via our ‘refer a friend’ scheme. For further details on how to claim your loyalty rewards, please visit our rewards page. If you qualify for a concessional discount, we kindly ask that you present proof of your discount entitlement at your appointment.

Gift vouchers to the value of £10.00, £15.00, £20.00 and £50.00 are available for purchase online, via email or phone. Please note that gift vouchers are non-refundable and cannot be exchanged for cash. Gift vouchers are valid for 12 months from the date of purchase to be used on any of our treatments subject to availability.

Cancellation Policy

Please note that we require a minimum of 24 hours’ notice for appointment cancellations to receive a full refund for your treatment(s). Failure to contact us to cancel or reschedule your appointment will automatically result in a loss of your deposit, usually 50% of your treatment cost.

Payment and Refund Policy

Please note that payment for your desired treatment(s) may be taken before or after any treatment is provided. We accept all major debit card, credit card and cash payments. Please note that we do not store your debit or credit card account details. If you change your mind about your purchase, that is not a problem. Refunds will be provided via the same method used for your initial payment. Please note that any refunds on treatment special offers will be provided via gift voucher to the same value of the item(s) purchased.

Purchased retail products will only be accepted if returned within 21 days of purchase, in their original packaging, unopened and sealed, with proof of your purchase, for either a product exchange or a full refund.

Please note that as of June 1st 2021, all courses of massage treatments are valid for 6 months from the date they are purchased. Our refund policy does not affect your statutory rights in respect of faulty/damaged products.

Lost Property Policy

Endulge Holistic Therapy accepts no responsibility for private property whilst on the premises, including accepting any liability should lost property be returned for any reason to someone who is not its owner – e.g. if someone makes a false representation of ownership of your property.

Property that is left on the premises will be kept for a period of three months, after which it will be disposed of.

In order for property to be reclaimed, a detailed description of the item(s) and/or proof of ID (identity), and date that the item was left will be required.

While every effort will be made to identify the possible owner of lost property (which is likely to involve searching for the item) and then make contact, Endulge Holistic Therapy will not return the property to that person unless they provide the details set out in the previous paragraph.

Endulge Holistic Therapy will not mail/courier or insure during transit any reclaimed found property back to the presumed owner unless they send the appropriate fees to cover packing and postage, and any insurance during transit stipulated by the claimant.

All items sent at owner’s risk.

Note that Endulge Holistic Therapy will NOT automatically arrange insurance during transit. We will only arrange insurance during transit if it is specifically requested in writing at the time of reclaiming found property – and then we will only arrange the insurance that is made available as “standard” by the carrier chosen Endulge Holistic Therapy (so Endulge Holistic Therapy will not be liable for the suitability of the insurance), and for the value stated in writing by the person claiming the property.

Patch Testing

We require that a patch test must be carried out a minimum of 24 hours before your first the appropriate treatment(s) (48 hours if diabetic), and whenever required thereafter (48 hours if diabetic or other special circumstances). You will be required to have another patch test if there has been a change in your medical history, or hormonal changes from pregnancy or menopause. It is formality that you will be asked by your therapist to sign your consultation form to confirm that you have had a patch test and you are happy to continue with your treatment.

Pregnancy

We understand that this is a time when the body undergoes significant bodily changes that may cause sensitivity and other forms of internal and external discomfort. With this in mind, we have a range of suitable treatments for the expectant mother to receive, prenatal and postnatal, however, we will only provide treatments from week 12 up to week 32 of pregnancy. Our facials, nail care and waxing treatments are all safe to receive pre and post natal.

Contra-Indication Guidelines

If you have been unwell with sickness for a long period of time (3 weeks or longer), taking any form of medication or receiving on-going medical care, we advise that you consult with your General Practitioner before receiving any treatments to avoid any adverse contra-actions. Please note that in some cases we may require written permission from your General Practitioner prior to your visit if you suffer from any severe skin condition, diabetes, and high or low blood pressure.

For your peace-of-mind, all our therapists are First Aid trained to deal with any unlikely accidents that may occur during treatment.